Raport sustenabilitate

SUSTAINABILITY REPORT PENNY ROMANIA 2020 15/132 +9,6% +8,72% +7,63% +10,55% +11,15% Strengths in the organic and regional products category Caring for the environment Active social engagement Equal opportunities and fair treatment of employees We observed an increase in consumer preferences and satisfaction regarding the PENNY brand. According to a study carried out in 2020, customer satisfaction increased by 6.4%, and this is due to PENNY's actions in the field of sustainability. This satisfaction derives from PENNY's actions for environmental protection, involvement in community projects, promotion of sustainable products and assortments and, last but not least, from the commitments of all employees. In 2020, we registered a monthly average of 682,003 active PENNY cards. The share of card transactions in the total volume of transactions in 2020 was 32.7%. The consumer perception of the PENNY brand The customers’ orientation about PENNY actions in the field of sustainability in 2020 compared to 2017 2017 +6.14% 2.14 2.20 2.28 2019 2020 The customers’ satisfaction with the PENNY brand PENNY - A SUSTAINABLE BUSINESS MODEL | SUSTAINABILITY STRATEGY | SUSTAINABLE ASSORTMENT | ENERGY, CLIMATE AND RESOURCES | EMPLOYEES AND SOCIETY | ABOUT THE REPORT | GRI INDEX