Raport sustenabilitate

SUSTAINABILITY REPORT PENNY ROMANIA 2020 37/132 The value chain We support Romanian producers and collaborate closely with them and with many other suppliers from Romania. We want to constantly improve sustainability issues along the value chain, and the main challenges come from thewide variety of products in our range and the geographical widespread of our suppliers. PENNY is committed to improving suppliers’ capabilities and collaborate together throughout this journey. REWE Romania’s products involve collaboration with numerous actors in the value chain, and the general structure is: manufacturers, suppliers, REWE logistics centers, PENNY stores, customers. As for external suppliers,wehavedevelopedsustainablesupply chains, based on the application of the principles of sustainable development, control supply and development of ecological criteria in the selection process. The goods we receive are examined by our employees, who are regularly trained on topics related to hygiene and other requirements necessary for handling goods. At PENNY, innovation is facilitated through our stores remodeling in Future Store format. Thus, we manage to make the customer shopping experience as good as possible. We are constantly working to improve commercial range, internal processes, new communication and payment tools as well as the methods of fulfilling the orders. Stores’ Infrastructure include more and more items such as headphone communication system for employees or electronic monitoring for the pastry stock. We launched Lyvra - the first home delivery shopping platform In the pandemic context of 2020, when travel was limited, we tried to find quick solutions to meet the needs of our customers and reduce the pressure created on the supply chain. We managed to develop a home delivery system through the Lyvra platform. Since its launch, we have delivered a total of 900 products and diversified the range available on the platform to 1,400 products by the end of 2020. Lyvra contains both basic products, private labels and promotions. With Lyvra, we carry on the promise of #SuntemDeDeparteMaiApropiațiCaNiciodată (We Are By Far Closer Than Ever). The service is available for online orders with home delivery, for the Bucharest and Ilfov area. PENNY - A SUSTAINABLE BUSINESS MODEL | SUSTAINABILITY STRATEGY | SUSTAINABLE ASSORTMENT | ENERGY, CLIMATE AND RESOURCES | EMPLOYEES AND SOCIETY | ABOUT THE REPORT | GRI INDEX