Raport sustenabilitate

SUSTAINABILITY REPORT PENNY ROMANIA 2020 43/132 Clients We learn about our customer preferences through direct daily contact and by conducting satisfaction surveys. • Diversified and carefully selected assortment • Safe products • Assistance provided in stores • Offers of regional products • Development of new products • Development of new digital solutions • PENNY FM - We adapt the programs from PENNY FM to the Romanian market Employees We periodically evaluate the opinion of our employees regarding the company, as well as their degree of involvement and satisfaction, respecting the code of conduct and the competence model by organizing multi-thematic courses. • Proportional contribution and working conditions • Professional development opportunities • Health and safety at work • Internal information • Involvement in corporate responsibility and knowledge sharing • Creating a team responsible for sustainability • Publishing sustainability reports • Organizing training for our employees Suppliers We organize meetings to evaluate the performance of our suppliers, conduct audits in the field of food safety and launch commercial projects together. • High quality and safe products • Delivery quality • Participation in promotional activities • Promoting suppliers using their own communication channels NGOs We organize meetings and carry out joint projects in the field of corporate responsibility. Company responsibility • Publishing sustainability reports • Development of philanthropic, transactional and integrative partnerships Public institutions We organize joint initiatives and organize meetings with officials from central and local authorities. • Compliance with legal provisions • Consumer protection • Compliance with competitive practices Publishing sustainability reports Mass-Media We publish press releases, organize meetings with the press, participate in public forums and inform the media through our website • Safe products • Store services • Company responsibility • Publishing sustainability reports • Participating with different projects in specialized competitions Groups Research Topics Actions The holistic involvement of all stakeholder categories is essential for the smooth running of the business. We are always looking to systematically build close relationships and to ensure a fast and efficient response to the stakeholders expectations and concerns, through comprehensive analysis of their needs and expectations. When we implement new business strategies at the corporate and market level, we inform them about the measures, the tactics and the actions we approach to achieve the new goals. Developing this strategy helps to ensure a balance between our operations and their expectations. We respond promptly to concerns and communicate with our stakeholders in an efficient way. We also consult with them on a constant basis through several means. Stakeholder Dialogue PENNY - A SUSTAINABLE BUSINESS MODEL | SUSTAINABILITY STRATEGY | SUSTAINABLE ASSORTMENT | ENERGY, CLIMATE AND RESOURCES | EMPLOYEES AND SOCIETY | ABOUT THE REPORT | GRI INDEX