Lucian PAVEL Head of Marketing Department Transparency and responsible communication We continually evaluate performance and progress on communication and transparency with all stakeholders, and any issues concerning responsible communication goals and practices are discussed both internally with company experts as well as with external stakeholders who are public relations experts. In order to communicate effectively and responsibly, we work with professional communication teams and have internal experts within the marketing, Human Resources and corporate communication departments. Our desire remains to offer sustainable products obtained through processes where labour rights are respected, the negative impact on the environment is reduced and the quality standards for obtaining products are strictly followed. Last but not least, we want to properly communicate the link between our efforts and those of our partners to achieve the desired performance. Throughout the supply chain, we work with various partners. Both we and they comply with the legal requirements on consumer protection and information sharing, as well as marketing and sales practices. We are committed to complying with all quality requirements and ensure that all our collaborators are informed about them and take the necessary steps to comply. We are transparent about everything that goes into developing our brands and marketing our products. Introducing the concept of sustainability and its specific practices throughout the supply chain has been a timeconsuming process. We treat complaints from our stakeholders with great responsibility and we focus on coming up with solutions. Through marketing campaigns, we aim to promote our products and the PENNY brand, but also to communicate all our sustainability efforts. There were no incidents of non-compliance with marketing campaigns in 2022. We promote our products in strict compliance with legal requirements as well as ethical and cultural standards. Following the principles of honesty, accuracy and transparency, we apply our own company-wide code of conduct, which is aligned with the regulations, guidelines and rules set by the National Audiovisual Council. In our sustainable business practice guidelines, we commit to comply with applicable consumer protection regulations and to use appropriate sales, marketing and information practices when communicating with consumers. As a way of taking these factors into account in advertising concepts, PENNY communication materials are approved by the Sustainability Manager prior to publication. There were also no marketing communications violations leading to a written warning in 2022. From 2022, we have introduced the two recycling icons on the packaging of our private labels, with educational messages about selective waste collection. Also from 2022, we have introduced the FSC raw material requirement for paper/ cardboard packaging (primary and secondary). According to internal monitoring, so far we have 58 FSC primary packaging (representing 14% of paper packaging) and 103 secondary packaging (representing 22% of total private label secondary packaging). CORPORATE GOVERNANCE AND BUSINESS SUSTAINABLE ASSORTMENT ENERGY, CLIMATE AND RESOURCES EMPLOYEES AND SOCIETY REPORT ASSURANCE GRI & SASB INDEX
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