SUSTAINABILITY REPORT PENNY ROMANIA 2023 28/256 We track the evolution of digital commerce performance annually to determine the best ways to respond to this growing trend. Thus, we recorded the following results on all digital commerce platforms: Our home delivery turnover (RON) +41% 44 216 010 62 469 370 Degree of customer satisfaction according to the rating given +2% 94.80 96.40 No. of online orders with home delivery +28% 465 532 595 306 2022 2023 No. of stores where home delivery orders were placed +10% 170 187 MESSAGE FROM THE GENERAL DIRECTORS SUSTAINABILITY STRATEGY AND GOVERNANCE ABOUT US AND OUR VALUE CHAIN ABOUT THE REPORT THE FUTURE IS MADE TODAY SUSTAINABILITY MILESTONES CONTENTS
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