Contents. MESSAGE FROM THE GENERAL DIRECTORS 4 SUSTAINABILITY MILESTONES 6 THE FUTURE IS MADE TODAY 8 ABOUT THE REPORT 10 ABOUT US AND OUR VALUE CHAIN 12 SUSTAINABILITY STRATEGY AND GOVERNANCE 32 SUSTAINABILITY STEP BY STEP 38 Materiality analysis 39 The Materiality Matrix 41 Stakeholder involvement 51 CORPORATE GOVERNANCE AND BUSINESS 54 Governance and Sustainable Management 56 Sustainable business model 70 Risk Management and Compliance 90 Cybersecurity 100 SUSTAINABLE ASSORTMENT 104 Regionality and local products 108 Ethics in Supply Chain Processes 116 Animal welfare 126 Packaging management 130 Promoting healthy nutrition 136 ENERGY, CLIMATE AND RESOURCES 140 Climate protection 144 Conservation of resources 160 Logistics and Mobility 172 Green buildings 176 Food Waste Management 180 EMPLOYEES AND SOCIETY 186 Employee welfare 190 Social responsibility 220 Local communities 226 Education and awareness 232 ASSURANCE OF SELECTED NON-FINANCIAL INDICATORS 236 GRI & SASB INDEX 244
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