in action. All these standards are part of the tender specifications during the tenders and are later included in the contracts. Suppliers are expected to meet the requirements described in our Supplier Standards throughout their supply chain – including suppliers of raw materials, components, or ingredients, as well as subcontractors and agents. Anti-corruption policies At PENNY Romania we do not tolerate any form of corruption, bribery, or blackmail. No contract or business relationship or partnership entered with PENNY may be used for personal benefit or that of any third party. More details are in the chapter Risk Management and Compliance. Fairness and anti-competitive practices We fully comply with anti-competitive practices and legislation. We have identified within our activities those structures and functions that have the highest risk of exposure to this issue and that have a position to exert influence in this regard. We implement a series of measures to ensure fairness in our business practices. The measures range from specific training programs to helplines offered by the Compliance and Public Affairs team, directly or through external consultants. More details can be read in the chapter Risk Management and Compliance. Complaint management We implement a modular system for handling complaints of any kind. The modules made available to all stakeholders (internal or external) are: z Telephone line dedicated to any type of notifications, questions, and complaints: 0800 110 111 z Formulate online contact available for address: https://www.penny.ro/contact z e-mail: contact@penny.ro z Special e-mail for employees who make complaints in the field of harassment: egalitate@penny.ro z the REWE Group Hintbox whistleblowing system, available at: https://rewe-group.hintbox.de/ The telephone line, the online form, the general contact email address are managed by the Strategic Marketing Department, and the special email address and whistleblowing system are managed by the Compliance and Public Affairs Department. If complaints related to compliance (corruption, fraud, unfair competition, discrimination) are received by phone, online form, or general email address, they are directed for analysis and management to the Compliance and Public Affairs Department. Hintox is developed at Group level and is accessible to any international interested party, with the aim of registering compliance-related complaints from stakeholders in all countries where REWE Group is present. All stakeholders are encouraged to report any indications of violations of the law, the REWE Group Code of Conduct or other significant violations of compliance rules, such as forced labor, child labor, discrimination or harmful contamination of soil, water and air, as well as harmful noise and excessive water consumption, which are related to the REWE Group, its supply chains or its employees. The user first selects the field of activity to which his/her complaint refers, and during the completion stage of the online questionnaire, he/she selects the company within REWE Group to which the complaint refers. The centralized compliance structure at Group level performs a first analysis of the complaints, directs the complaints to the structures of the companies concerned, which follow the internal procedure for analyzing and investigating complaints. These national structures determine whether the complaint is well-founded and, if so, initiate specific appeal and remedy procedures, depending on the nature of the complaint. This complaint handling system is based on the German Act on Corporate Due Diligence Obligations in Supply Chains (LkSG), which guarantees a trustworthy and at the same time transparent process in dealing with complaints about violations of human rights or environmental obligations. At PENNY Romania, we inform interested parties about this process in the dedicated section of our website. SUSTAINABILITY REPORT PENNY ROMANIA 2023 64/256 MESSAGE FROM THE GENERAL DIRECTORS SUSTAINABILITY STRATEGY AND GOVERNANCE ABOUT US AND OUR VALUE CHAIN ABOUT THE REPORT THE FUTURE IS MADE TODAY SUSTAINABILITY MILESTONES CONTENTS
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