We impose an obligation on our suppliers, through contractual clauses, to respect human rights and to ensure this in their own operations, as well as to pass on these obligations in the upstream supply chain. We have put in place a complaints mechanism open to the public to ensure that any suspicions of human rights violations and environmental issues are properly investigated and addressed. According to the risk analyses we carried out at group level, on the subject of products, the following raw materials were identified as critical in terms of social impact: coffee, cocoa, tea, palm oil, juices (especially orange juice), fish, fruits and vegetables, such as bananas or pineapples. Proportion of socially certified production units by type of certification 56.6% 50.0% BSCI 30.2% 50.0% SMETA 3.8% 2023 BRCS-ETRS 9.4% 2023 SA8000 2023 2024 SUSTAINABILITY STEP-BY-STEP CORPORATE GOVERNANCE AND BUSINESS SUSTAINABLE ASSORTMENT ENERGY, CLIMATE AND RESOURCES EMPLOYEES AND SOCIETY INDEX GRI & SASB SUSTAINABLE ASSORTMENT
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