Defining the performance indicator We provide employees in all three pillars (Headquarters, Logistics Centers, Stores) with a diverse range of training and development programs, tailored to the specifics of each function and individual needs. These programs include: • Hard skills trainings, dedicated to the development of technical, operational and digital skills, essential for carrying out daily activities safely and efficiently; • Soft skills trainings, aimed at improving communication, collaboration, adaptability and management of interpersonal relationships; • Mandatory and optional programs, designed according to the requirements of each role, with the aim of ensuring compliance with internal standards and at the same time, encouraging individual and proactive development. The company also runs leadership programs dedicated to management positions in all three areas, with the objective of supporting a culture of responsibility, decisionmaking balance and sustainable team development. These initiatives contribute to strengthening a modern, inclusive and performance-oriented leadership style in the long term. We assume the role of an active partner in the professional development of our employees, providing them with access to modern learning resources, practical and digital training sessions, as well as real opportunities for internal growth. All these steps are part of our strategic commitment to build a responsible, fair and prepared work environment for the challenges of the future. The training hours comprise all hours according to external and internal trainings and e-learnings (mandatory trainings, technical skills development trainings and soft skills development training) that must be approved by the management. Logistics Centers The training hours are all hours according to external and internal trainings and e-learnings (mandatory training, technical skills development trainings) that must be approved by the management. Store The training hours are all hours according to external and internal trainings and e-learning (orientation, leadership and communication training, product knowledge and IT), dual education school hours, dual education training lessons in store, dual education others that must be approved by management and/or legally and companywide mandatory trainings. Leadership Programs In an industry where human interaction makes a difference, we believe that leadership programs are the key to a strong organizational culture and an exceptional customer experience. By implementing a leadership program, we invest in the development of our people – those who bring the company's values to life every day. Our leaders are the ones who inspire, create authentic connections and guide teams to perform. They play a critical role in strengthening a culture of trust, accountability, and collaboration, aligned with our strategic vision to redefine the retail experience. For us, leadership is not just about positions, but about impact. It is about people growing together and building a sustainable future, where every employee matters. Each Leadership program is based on the participation of colleagues in development sessions that aim to identify and develop Leadership skills, defined at the level of the REWE Group, according to the following directions: 1. Goal setting 2. Team management 3. Process management 4. Self-reflection SUSTAINABILITY STEP-BY-STEP CORPORATE GOVERNANCE AND BUSINESS SUSTAINABLE ASSORTMENT ENERGY, CLIMATE AND RESOURCES EMPLOYEES AND SOCIETY INDEX GRI & SASB EMPLOYEES AND SOCIETY
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