CONTENTS. Message from the General Management 4 Sustainability Milestones 6 The future is made today 8 About the REPORT 10 ABOUT US AND OUR VALUE CHAIN 12 SUSTAINABILITY STRATEGY AND GOVERNANCE 30 SUSTAINABILITY STEP-BY-STEP 40 Materiality analysis 41 Materiality Matrix 43 Stakeholder involvement 54 CORPORATE GOVERNANCE AND BUSINESS 58 Governance and Sustainable Management 60 Sustainable business model 76 Risk Management and Compliance 94 Cybersecurity 102 SUSTAINABLE ASSORTMENT 106 Regionality and local products 110 Ethics in supply chain processes 118 Animal Welfare 130 More sustainable packaging 134 Promoting healthy nutrition and sustainable assortment 140 ENERGY, CLIMATE AND RESOURCES 144 Energy efficiency 150 Climate change mitigation and adaptation 166 Conservation of resources 172 Logistics and Mobility 192 EMPLOYEES AND SOCIETY 196 Employees 200 Social involvement 236 GRI & SASB content INDEX 264
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