Social media We quickly address concerns related to issues of common interest and maintain effective communication with our stakeholders through various methods. We engage in continuous consultations with them, using a variety of channels to ensure an open and constructive dialogue. Focus Groups We have involved clients in the process of developing and launching new products and services, paying particular attention to the feedback received from them. At the same time, through the development of focus groups we can understand the needs of stakeholders in terms of sustainability topics, as was done in the last research study organized at Retail International level. Internal workshops During the reporting year we held internal workshops both at national level and at the level of the PENNY International, on various sustainability topics. The main workshop held in the last year was dedicated to updating the form of presentation of the material themes and updating the actions and targets specific to each aspect. Interviews We continued direct conversations with internal and external stakeholders, conducting a series of interviews with suppliers, partners, but also with colleagues in coordination positions within our company. Interviews with external stakeholders were generally conducted in a one-to-one format, in which two or a maximum of three people from the same collaborator participated. In the case of internal stakeholders, they were grouped according to the common elements of their work, taking into account how they might interact with sustainability topics. Thus, we aimed to stay close to our stakeholders and obtain their point of view regarding the potential positive and negative impacts of material aspects on them. By identifying these impacts, we take care to preserve and develop positive impacts and reduce or eliminate negative impacts. At the same time, during the interviews we were able to collect observations and proposals for improvement and certain risks or opportunities were pointed out depending on the experience and perception of each stakeholder. By conducting the interviews, during the constructive conversations and the collection of subsequent feedback, it was possible to collect relevant observations from the interviewees and we were able to understand the perception of the material aspects according to each stakeholder. The information and results of the discussions were used to update the risks, opportunities and impacts related to our material aspects and to provide us with updated views in the context of new market and legislative conditions. These results will be integrated into our risk management processes and future strategic planning. SUSTAINABILITY STEP-BY-STEP CORPORATE GOVERNANCE AND BUSINESS SUSTAINABLE ASSORTMENT ENERGY, CLIMATE AND RESOURCES EMPLOYEES AND SOCIETY INDEX GRI & SASB SUSTAINABILITY STEP-BY-STEP
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