he telephone line, the online form, the general contact email address are managed by the Strategic Marketing Department, and the special email address and whistleblowing system are managed by the Compliance and Public Affairs Department. If complaints related to compliance (corruption, fraud, unfair competition, discrimination) are received by phone, online form or general email address, they are directed to the Compliance and Public Affairs Department for analysis and management. The Hintbox is developed at group level and is accessible to any international stakeholder, with the aim of registering compliance-related complaints from stakeholders in all countries where REWE Group is present. All stakeholders are encouraged to report any indications of violations of the law, the REWE Group Code of Conduct or other significant violations of compliance rules, such as forced labor, child labor, discrimination or harmful contamination of soil, water and air, as well as harmful noise and excessive water consumption, which are related to REWE Group, its supply chains or its employees. The user first selects the field of activity to which his complaint refers, and during the stage of completing the online questionnaire, he selects the company within REWE Group to which the complaint refers. The centralized compliance structure at group level carries out an initial analysis of the complaints, directs the complaints to the structures of the companies concerned, which follow the internal procedure for analyzing and investigating complaints. These national structures determine whether the complaint is well-founded and, if so, initiate specific resolution and remedy procedures, depending on the nature of the complaint. This complaint management system is based on the German Act on Corporate Due Diligence Obligations in Supply Chains (LkSG), which guarantees a trustworthy and at the same time transparent process in handling complaints about human rights violations or environmental obligations. We inform stakeholders about this process in the dedicated section of our website. Integration of commitments and policies We maintain the same approach of translating the principles into related policies, which is the starting point for the related management systems. The approach in the three steps presented below is applicable both to our own activity and in the relationship with business partners: RISK RESPONSABILITY DIRECT REPORTING RESPONSIBLE ACTIONS Risks are classified, standardized, assessed and reported at group level, in order to be able to implement an integrated and unitary approach to avoid or reduce negative impacts. Once we have identified the specific risks and opportunities at the level of our company, we report them at the group level, for a unified approach. At the same time, significant risks are reported directly to local management. At the group level we have defined fundamental values, rules of conduct, the Guide for Sustainable Economy, as well as various guides specific to raw materials, in order to anchor the responsible way of acting in the organization and further in the supply chains applied in Romania as well. MESSAGE FROM THE GENERAL MANAGEMENT SUSTAINABILITY STRATEGY AND GOVERNANCE ABOUT US AND OUR VALUE CHAIN ABOUT THE REPORT THE FUTURE IS MADE TODAY SUSTAINABILITY MILESTONES SUSTAINABILITY REPORT PENNY ROMANIA 2024 70/276
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