The updating of IT processes was also a mandatory condition for the correct implementation of the Return Guarantee System, and the alignment of its own records in order to be connected to the operational quantity management system and to be able to correctly report quantities and implement guarantee retention and return systems. We have taken digitalization to other categories of stakeholders as well. Digitalization for suppliers: we have created a simpler way for suppliers to reach us by accessing the dedicated online platform. With the help of this platform we have a better follow-up of proposals and suppliers, implying a shorter time for closing transactions. All requests are processed by our customer service agency, and then assigned to the responsible staff within the company, and finally all requests will receive a response from us. Digitalization for communities: we have created a simpler way for NGOs to reach us. Any NGO can access the dedicated web page, and can send the presentation of the project or initiative for which they are seeking financial support. The requests are analyzed by an Operational Committee, once a year, and will receive a response from us, after the decisions are taken. SUSTAINABILITY STEP-BY-STEP CORPORATE GOVERNANCE AND BUSINESS SUSTAINABLE ASSORTMENT ENERGY, CLIMATE AND RESOURCES EMPLOYEES AND SOCIETY INDEX GRI & SASB CORPORATE GOVERNANCE AND BUSINESS
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