EXPLANATION OF THE IMPACT Proper risk management and legal compliance are basic conditions for the conduct of any legal entity's business. By inadequately addressing this material aspect, negative impacts can be generated for the company, which can range from the loss of financial resources for the payment of potential fines or the management of crisis situations, to the damage to the company's reputation, which can lead to a decrease in turnover and the jeopardization of existing partnerships. On the other hand, the correct management of this material aspect allows the identification of development opportunities, which can bring added value to the company. Risk Management and Compliance HOW WE CONTROL THE IMPACT We implement management systems that allow us to approach both dimensions of the material aspect in a structured way: the Compliance Management System (CMS) and the Risk Management System. Both systems are supported by training programs, adapted for each category of employee, and by information systems, specific procedures, standards of conduct that are mandatory for all employees. Legal compliance is managed by the Legal Department, Compliance aspects related to GDPR, money laundering/ fraud, anti-competitive practices are managed by the Compliance Department, and the Risk Management dimension is managed by managers within the Compliance, Strategy and Project Management and Controlling Departments, being a complex dimension applicable to all departments. This complex material aspect is approached through 3 areas of action: • Legal compliance, which refers to compliance with the legislation in force in all areas applicable to our activity • Compliance, which refers to topics such as corruption, fraud, antitrust, but also to the correct implementation of the directions established at the group level • Risk Management, which involves identifying, evaluating and managing risks and opportunities, aligned with the directions established at group level MESSAGE FROM THE GENERAL MANAGEMENT SUSTAINABILITY STRATEGY AND GOVERNANCE ABOUT US AND OUR VALUE CHAIN ABOUT THE REPORT THE FUTURE IS MADE TODAY SUSTAINABILITY MILESTONES SUSTAINABILITY REPORT PENNY ROMANIA 2024 94/276
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